Top 8 Common Problems During eWay Bill Login and How to Fix Them

Introduction to eWay Bill Login System

The eWay Bill System is an integral part of India’s GST framework, designed to track the movement of goods. It helps ensure transparency, prevent tax evasion, and simplify logistics operations.
However, accessing the portal isn’t always smooth. Users often encounter technical glitches, login errors, and system issues that can delay important filings and disrupt business operations.

That’s why understanding the common eWay Bill login problems — and how to fix them — is essential for every transporter, supplier, and entrepreneur.

Top 7 Common eWay Bill Login Problems

Let’s break down the most frequent challenges users face and how to solve them:

Problem 1: Incorrect Username or Password

What Happens:
Users are unable to log in because the entered credentials are wrong.

How to Fix:

• Double-check credentials: Make sure CAPS LOCK is off and no extra spaces exist.
• Reset Password:
  • Click on “Forgot Password” on the eWay Bill portal.
  • Enter your GSTIN and registered mobile number.
  • Generate a new password using the OTP received.

🛠️ Pro Tip: Use a secure password manager to avoid future issues.

Problem 2: Server Not Responding or Site Down

What Happens:
You see error messages like “Server Error” or the page won’t load at all.

How to Fix:

• Visit ewaybill.nic.in directly instead of relying on bookmarks.
• Check MCA Server Status or GSTN Status Dashboard.
• Try accessing during off-peak hours (early morning or late night).
• Clear your browser cache or try an alternate browser.

🛠️ Pro Tip: If downtime persists, report issues via GST Helpdesk: 1800-103-4786.

Problem 3: GSTIN Not Working or Invalid

What Happens:
The system says “Invalid GSTIN” even when details are correct.

How to Fix:

• Ensure that your GST registration is active on the GST portal.
• Sometimes, syncing between GST and eWay Bill system takes 24–48 hours after new registration or amendments.
• Update details in the eWay Bill system if your GSTIN was recently modified.

🛠️ Pro Tip: Always update eWay Bill portal immediately after any GSTIN-related changes.

Problem 4: Expired User Session Error

What Happens:
After staying inactive for a few minutes, the portal logs you out automatically.

How to Fix:

• Always save your work while generating a bill.
• If logged out, simply log back in—no major issues unless your work was unsaved.
• Use the “Remember Me” checkbox cautiously (recommended only on secure, personal devices).

🛠️ Pro Tip: Regularly save drafts while working on long eWay Bills.

Problem 5: OTP Not Received During Login

What Happens:
Mobile OTP or email OTP required for login or verification is delayed or not received.

How to Fix:

• Ensure mobile number and email ID are updated and active.
• Check your Spam or Promotions folder.
• Wait for at least 2–3 minutes before requesting a new OTP.
• Contact your mobile/email service provider if the issue persists.

🛠️ Pro Tip: Keep your mobile network strong and avoid DND (Do Not Disturb) registration for faster OTP delivery.

Problem 6: Account Locked Due to Multiple Failed Attempts

What Happens:
After multiple wrong password attempts, your account gets locked.

How to Fix:

• Use the “Forgot Password” link to unlock your account.
• Alternatively, wait 24 hours for the automatic unlock if you can’t reset immediately.

🛠️ Pro Tip: Never guess passwords multiple times; it’s safer to reset after two failed attempts.

Problem 7: Browser Compatibility Issues

What Happens:
Certain browsers might not support all functionalities of the eWay Bill portal.

How to Fix:

• Use updated versions of Google Chrome, Mozilla Firefox, or Microsoft Edge.
• Enable JavaScript and allow cookies for the portal.
• Clear browser cache if issues persist.

🛠️ Pro Tip: Avoid using Internet Explorer — the portal works best on modern browsers.

Problem 8: Blocking of eWay Bill Generation Due to Non-Filing of GST Returns

What Happens:
Taxpayers who fail to file their GST returns (GSTR-3B) for two consecutive tax periods face automatic blocking of their eWay Bill generation facility on the government portal.
This means you won’t be able to create new eWay Bills until compliance is restored — severely impacting the movement of goods.

How to Fix:

• Immediately file the pending GST returns (GSTR-3B) for the defaulting periods.
• After successful filing, the system automatically unblocks the eWay Bill generation facility within 24 hours.
• In urgent cases, you can request a temporary unblock by applying to the GST jurisdictional officer in Form EWB-05.
  • If approved, the officer will issue an order in Form EWB-06 allowing eWay Bill generation temporarily.

🛠️ Pro Tip: Set monthly GST filing reminders to avoid such operational disruptions in the future!

Pro Tips to Avoid eWay Bill Login Errors

✅ Always keep your DSC (Digital Signature Certificate) updated.
✅ Update passwords every 3–6 months.
✅ Maintain backup of your login credentials safely.
✅ Stay informed about system maintenance notices from GSTN.
✅ Bookmark the correct eWay Bill portal (https://ewaybill.nic.in).

Following these practices ensures a smooth and frustration-free login experience.

FAQs Related to eWay Bill Login

Q1. What to do if I face repeated invalid GSTIN error?
First, check your GST registration status. If active, update details on the eWay Bill portal or wait for 24-48 hours after new registration.

Q2. Can I login to the eWay Bill portal without a registered mobile number?
No. Mobile number linking is mandatory for OTP validation.

Q3. Why does the eWay Bill site logout automatically?
For security reasons, inactivity beyond a certain period leads to automatic session expiry.

Q4. How many times can I attempt login if I forget my password?
Three wrong attempts can lock your account; use the “Forgot Password” feature instead.

Q5. Can I generate an eWay Bill through mobile login?
Yes, the eWay Bill portal is mobile-friendly and even has an official Android App.

Conclusion: Smooth Login = Smooth Compliance

Mastering the eWay Bill login process is vital for maintaining regulatory compliance, ensuring timely dispatch of goods, and avoiding penalties.
By understanding these common login problems and knowing how to fix them proactively, businesses can save time, avoid frustration, and focus more on operations and growth.

🌟 Pro Tip: Always consult a GST professional if facing repeated issues or during high-volume operations.