Senior Telecaller

Detailed Job Description

As a Senior Telecaller, you will play a key role in driving business growth by engaging with prospective customers, understanding their needs, and recommending suitable services. You will be responsible for generating leads, following up with prospects, and converting inquiries into successful sales. The ideal candidate is confident, persuasive, customer-focused, and capable of working in a performance-driven environment while maintaining excellent client relationships.

Key Responsibilities

• Contact prospective customers through outbound and inbound calls.
• Understand customer requirements and recommend suitable services.
• Convert qualified leads into paying customers.
• Maintain regular follow-ups with prospects to maximize conversions.
• Achieve daily, weekly, and monthly sales targets.
• Update customer interactions and lead status in the CRM system.
• Build strong relationships with customers and address their queries.
• Coordinate with internal teams to ensure smooth customer onboarding.
• Maintain accurate records of calls, sales, and customer feedback.

Skills Required

Good time management and follow-up abilities.

Excellent spoken communication skills in English and Hindi.

Additional regional language proficiency is an advantage.

Strong sales, persuasion, and negotiation skills.

Ability to work in a target-driven, performance-based environment.

Confident, customer-focused, and result-oriented personality.

Basic knowledge of CRM software and computer applications.

Strong listening and objection-handling skills.